In addition to this, the mobile experience had largely been ignored in favor of a super-user desktop experience. In fall of 2022, the iOS app existed, but only maintained a small percentage of the Dashboard's full functionality. For that reason, most users would log into their Stripe account via mobile browser and zoom in to find what they need.
In design, this translated to a few key objectives – namely creating best practices for how rows and columns should be treated, creating a best in class mobile experience to match users' expectations, and making the list views more useful. We knew through many research studies that users wanted more context around the health of their business instead of just looking at tables. More value, less messy data.
As I got ramped up on this work, I collaborated on the strategic design vision with other staff designers, then led the work solo as they rolled off the project. I drove the execution toward the latter end of the program, and worked with engineers as we segmented the work into various milestones.
The Dashboard product serves millions of users every day. With so many powerful features (and an extremely large audience), there was a huge opportunity being missed to be able to offer a more effective mobile experience. And internally, the risk for creating more disjointed experiences without a clear system in place was high.
Going forward, users can now leverage a mobile experience that isn't missing core features when away from their computer. And product teams at Stripe have increased efficiency when going to market with a new product or adding new information, without having to recreate page templates.
As of October 2023, this work is fully rolled out to all Stripe users.
